FAQ – Hello Difference
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FAQ

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. 

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee. 

- How much is shipping?
Shipping is Free on all orders, forever.

- COVID-19 update
Due to COVID-19 many companies are experiencing shipment delays.  We are still actively providing you great product the meets your needs and we are doing our best to ship your product in the most efficient way possible.  We truly appreciate your patience and understanding during these challenging times.

- How long does it take for an order to arrive?
This depends on the product ordered. When you complete your purchase, you

will receive an email containing the shipping time frames to your property based on your country of origin. Please use the outline below as a reference for shipping to your country. Please keep in mind, that processing can take 1-5 business days. In most instances, we will ship the next business day.

Country
United States - 
7-20 Business Days

United Kingdom - 12-25 Business Days

Australia & New Zealand - 12-25 Business Days

Canada - 12-25 Business Days

Western Europe & Rest of the World - 10-35 Business Days

- Can I have a tracking number?
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

- Where are your warehouses located?
We currently have warehouses located in Canada, China, and Singapore.

- Can I pay in my local currency?
The currency will be set to USD by default, this is converted to your currency once you reach checkout.

- I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products stocked with various partners

internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.

So don't panic if you don't receive all of your items at once...they are on the way!

Please always contact us if you have any questions at all about your order!

 - Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email 

information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. 

If you believe you may have entered your email incorrectly, please contact us and we will correct this for you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

- What is your refund policy?

Making YOU happy is our number one priority. If you do not receive your order

within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

If you have any questions that are not on this FAQ page, please email us at care@hellodifference.com and we will reply to your inquiry.

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